allSecure

You can identify your security system panel using the web-based resource guide from the manufacture's website: Identify My Security System.

• You must complete the specific setup steps for Honeywell (Ademco) before configuring the App. Follow the directions at: Honeywell/Ademco Vista Setup.

• Remember to configure your Honeywell panel for 'Remote Services Device Usage'. Without configuration, the system will use the 'Auto-Stay mode' option when Away arming. Contact your security service provider, or see the Vista Programming Guide for more details (use Keypad Options [*190 - *196], or use [*84] 'Auto Stay Arm' to control globally).

• EVL-4 Installation Guide.

• EVL-3 Installation Guide.

• EVL-2DS Installation Guide (same guide as IP-170D).

• TL150 - (installed via your security service provider.)

We recommend simply setting "IP / Host" to the hostname "envisalink" and "Port" to "80". Keep it simple.

Alternatively, you may also use the actual IP address of the internet module. However to prevent from updating each time your router reassigns, you must configure a fixed IP address ("static lease") and use the MAC address of the internet module in the DHCP configuration settings of your router.

Somewhat rare, but we've found that some routers require a "fully qualified domain name (FQDN)" in the hostname to establish a connection. If required by your router, simply type a period "." at the end of the hostname (i.e. use "envisalink." or "TL-150.") in the local connection settings section of the App.

Notes:

• If you continue to receive a connection error when trying to connect through "envisalink.", then you must use the actual IP address of your internet module in the Local Connection "IP/Host" configuration setting.

• Ensure the "Network Name" matches your local Wi-Fi network, or leave the setting blank.

Many of our users absolutely love being able to arm/disarm their security system while in their garage or driveway. While most have an excellent Wi-Fi connection all around their home (or business), we realize some may be looking for helpful tips.

Unfortunately, there are no settings within your iPhone (or within allSecure) to improve your local Wi-Fi reception, but we've included recommendations below to help you get the best possible signal. As a general rule, the farther the distance from your Wi-Fi router, the slower the connection speed will become. Even if your iPhone shows one signal bar you could be on the outer fringe signal capability and have a poor/slow Wi-Fi connection. To improve your reception, consider the following:

1. Relocate your Wi-Fi router, away from the floor to a higher location (on a shelf, etc).
2. Relocate your Wi-Fi router, closer to your desired reception area (garage/etc).
3. Add a longer-range antenna to your Wi-Fi router.
4. Upgrade to a longer-range router, or add additional Wi-Fi signal repeater.
5. Wait to arm/disarm system until after allSecure changes to remote.

Also rare, but we have confirmed that some routers do not establish and maintain stable Wi-Fi connections with smartphones/mobile devices. Below are a few suggestions to help you promptly resolve the issue.

1. Search the internet with your router name and smartdevice (Apple,iPhone,iPad) keywords to see if your router connectivity is problematic and look for suggestions/recommendations.
2. Contact your internet service provider to request a replacement router or firmware upgrade.
3. Turn off routing/DHCP/Wi-Fi on your ISP's gateway (essentially turn into a cable/DSL "modem") and add your own full-featured(VPN) router.

Please "Contact Us" below to report a problematic router and its resolution to the list below:

• Actiontec FIOS (Bonjour issue, resolvable)
• Actiontec T3200M (settings protocol issue, resolvable)
• ZyXEL (multicast and WMM settings, resolvable)
• Arris SBG6580 (external IP firmware issue, use "0.0.0.0")
• ASUS RT-AC56R (settings protocol issue, resolvable)

Use the guide below to enable remote connections through your router (see your router manual for specific setup instructions).

1. Turn on "Enable Remote" button in the App configuration settings.
2. IP / Host: if you know it, type the inbound IP address (or hostname) of your local network. ...or let the allSecure App configure for you during auto configuration. ... or find at the following link: Find my IP address.
3. Port: this is the inbound port of your router, your choice
4. Configure your router to port forward the port you specified in #3 above to your internet IP module module. Port forwarding is normally configured in the "NAT" section. ...and don't forget, routers normally require rebooting after configuring and saving the settings.

EyezOn updated the firmware for all Envisalink 3 and 4 modules on Jan 30th, 2017. (see : EnvisaLink Jan/2017 Firmware Notice) )

Be sure to change your Envisalink module password on your local Envisalink webpage and update your App settings. Note steps below:

• When you are on your local WiFi network (local to your EnvisaLink) go to your web browser and type the local IP address of your Envisalink in the address bar.
• Login to the EVL module with the default username and password (see quick start guide above under 'Connecting an internet IP module to security system').
• Click the 'Network' link at the top right of the screen.
• Change the password on this screen and press 'Update'.
• Update the App password setting inside the App: under USER -> Password

"Partitions" provide a high level of versatility for defining and controlling (arming/disarming) multiple zone groupings.

• Apartments, buildings with multiple businesses, detached buildings: Partitions separate the protected premises into distinct controllable regions.
• Interior "automation-centric" zones: Separate motion detectors onto a separate Partition and control independently.
• Garages, etc: Separate your garage onto another partition for greatest entry/exit flexibility.

The allSecure App helps you transform your iPhone into a "global" controller!

To use Enhanced Arming for EVL-4/EVL-3/EVL-2DS remotely you should additionally forward port 4025 on your router. Also please note when choosing your module password to keep it within the Envisalink six character maximum (no spaces).

"Partitions" provide a high level of versatility for defining and controlling (arming/disarming) multiple zone groupings.

• Apartments, buildings with multiple businesses, detached buildings: Partitions separate the protected premises into distinct controllable regions.
• Interior "automation-centric" zones: Separate motion detectors onto a separate Partition and control independently.
• Garages, etc: Separate your garage onto another partition for greatest entry/exit flexibility.

The allSecure App helps you transform your iPhone into a "global" controller!

Some users have reported Cellular Data or Wi-Fi connectivity problems after upgrading to iOS 9 (and versions after). To resolve, we recommend upgrading to the latest iOS version (9.3.5) and following the steps at the following website link for the appropriate issue you have (Cellular Data or Wi-Fi): Problems/How to Fix.

• Reset your Network Settings: Settings > General > Reset > Reset Network Settings
• Reboot your device.
• Toggle Airplane Mode, turn on and then off: Settings > Airplane Mode
• Toggle Cellular Data, turn off and then on: Settings > Cellular > Cellular Data
• Delete problematic VPN profile: Settings > General > VPN > (Select VPN profile) > Delete VPN
• If the above does not resolve, please call or visit your Cellular Carrier to request support.

To confirm which location you are updating, press the "info" button (circle around letter “i"). This will identify the module you are configuring. When you press "Save Location" it will update that location.

To add a second location, for security purposes you must be connected locally (through Wi-Fi) to the module. Press the “Test Local Connection” button, this will update configuration (confirm the module updated with the "info" button). Now when you press "Save Location" a new location will be created. Once you have completed the initial ‘save’ you can modify zone labels, etc as needed.

If others sometimes use your iPhone or iPad, you may want to configure additional protection for accessing the allSecure App. You may do so by enabling Touch ID (fingerprint recognition) support on your compatible device.

To make the Touch ID option available you will need a compatible device and create an account (a password is required for Touch ID as a backup/recovery system). To create an account press the account bar at the top of the 'configure' page and select the 'Create Account' option. After your account is verified by Email you will find the Touch ID feature (as well as additional options) available.

To complement your system, we have released an App for the Apple TV called allSecure | homeBase.  This App is the 'ultimate' big-screen user interface for your security system.

As large-screen TV's have become more affordable, many integrators have requested additional support for these devices. Now with 4K TV's readily available, many are installing these devices (or repurposing their 1080p TV) via wall-mounting in offices, kitchens, and other areas for complete system integration and availability.

For more details, visit the App Store on the Apple TV.

If others sometimes use your iPhone or iPad, you may want to prevent access to your configuration settings in the allSecure App. You may do so by enabling the "Lock Configure" option on your compatible device.

The App will then prompt you to enter a password before accessing the Configure tab. The password will be the same Account password you used when you created an Account.

Yes, allSecure uses secure, fully password-protected messaging, however in ultra-high security installations, we always recommend establishing remote connections through a "VPN" (virtual private network). Choose a VPN per your required security level and configure in the iPhone/iPad "General: VPN" settings. In this case, you will only need to use the local IP/Host address for your module in remote connection settings area in allSecure after establishing a connection through your VPN.

...and don't forget to regularly change passwords to ensure your system is secure. Remember, you are responsible for ensuring your system remains secure.

As a dealer, each day you deliver custom security system solutions to your residential and small-business customers. Adding the allSecure App into your solution will give your dealership the competitive advantage to win more installations and increase customer satisfaction.

Please "Contact Us" below (selecting "Partner Inquiry") for additional information including a Best Practices Guide for Dealers.